ENERGY STAR for New Homes v17.1 GJ Energy Advisor Exam - Onsite

Troubleshooting a Purchase Error

MUST READ: Here are some troubleshooting tips in regard to issues with purchasing.

• Please ensure you are using a valid credit card when purchasing. Debit or Debit Credit cards do not work with our system. Moreover, we recommend checking to see if your bank is throwing back the purchase.
• Ensure you are booking through a desktop computer or laptop. Purchases cannot be made using a mobile device.
• The country must be entered before the postal code and city. If it's not entered before the postal code, it could throw an error because the system won't recognize it appropriately.
• We recommend googling your address without the postal code to confirm the postal code listed on google and use that address.
• If all of that fails and you are still having issues purchasing:Please attempt to use a previously lived at address. If the owner of the card is a different person, try using one of their previously lived at addresses.

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