Purchasing and Booking Process and Support

Contact Information

If you need help at any time during the purchasing or booking of your exam, please contact Meazure Learning:

Phone: 1-888-900-0005, Option 1
Text Support: testingsupport@meazurelearning.com
Hours of Operation: Monday through Friday from 8:00am to 7:00pm Eastern time zone

Online candidates seeking immediate urgent support are to call 1-855-772-8678, Option 1, or use the chat function in the exam platform.

Candidate Examination Handbook

The Candidate Examination Handbook is a core resource for exam candidates, as it contains detailed information on the Exam Development process, Preparing for the Exams, Purchasing and Booking an Exam, Exam Day process, Policies on rescheduling and cancelling, and many other relevant topics.

Purchasing an Exam

Please consult the handbook before purchasing or booking any exam.

• You must purchase an exam before you can book a time or date to take the exam.
• Please consult the latest EnerGuide Rating System Administrative Procedures to confirm that you are purchasing the proper exam for the designation that you are seeking.
• If considering the ONLINE exam method, determine if your testing environment and computer meet the hardware and software requirements. See sections 3.2 and 4.7 of the Handbook, and this link to test your equipment: Test it Out.
• If considering the ONSITE exam method, be aware of the differences from the ONLINE method, as explained in the Candidate Exam Handbook.

Troubleshooting a Purchase Error

MUST READ: Here are some troubleshooting tips in regard to issues with purchasing.

• Please ensure you are using a valid credit card when purchasing. Debit or Debit Credit cards do not work with our system. Moreover, we recommend checking to see if your bank is throwing back the purchase.
• Ensure you are booking through a desktop computer or laptop. Purchases cannot be made using a mobile device.
• The country must be entered before the postal code and city. If it's not entered before the postal code, it could throw an error because the system won't recognize it appropriately.
• We recommend googling your address without the postal code to confirm the postal code listed on google and use that address.
• If all of that fails and you are still having issues purchasing:Please attempt to use a previously lived at address. If the owner of the card is a different person, try using one of their previously lived at addresses.

Booking an Exam

Booking Your Onsite Exam

Booking Your Exam

1. Once the purchase is complete, click on ‘Exams to Write’.
2. Select ‘Book’ next to the examination in question. 
3. Select a region (city) in which you wish to write and you will be provided with options within that region.
4. Select the location as well as three date/time combinations for your exam request and submit.
   NOTE – you will not be able to choose any date sooner than five business days from the day you are entering this request as the testing site needs time to coordinate this request.
5. At this point the request will be reviewed by the testing site for availability. Once the date/time combination has been confirmed, you will receive a final booking confirmation email with the details on the date, time, location and examination particulars. NOTE: If the dates and times you provided are not available by the testing centre, you will receive an email with instructions on submitting new dates and times.
6. Meazure Learning aims for confirming a time slot within 5 business days, but occasionally the response time can take up to 10 days when testing centres are very busy. Please allow Meazure Learning 5 business days before contacting for more information.

Booking Your Online Exam

Booking Your Exam

1. Once your purchase is complete, click on ‘Exams to Write’.
2. Select ‘book’ next to the exam in question.
3. From the New Booking dashboard, select 'ONLINE Proctoring'.
4. Select your preferred proctor language and time zone.
5. You will see a 3-month calendar; available dates are dark grey. Select your desired exam date to see the available times.
   Note: You must schedule your exam at least 72 hours in advance.
6. Choose a time when you are available.
   The times listed are provided in the 24-hour (military) clock. Thus 3:30 pm would show as 15:30.
7. Complete the booking by clicking 'Submit Booking'. You will receive a confirmation email of your ONLINE booking. Review those instructions immediately to ensure that your computer is compatible prior to exam day.

To see a 3-minute video of how the purchase and booking process works, click here. Note, there is no audio with this video. Please pause and rewind as necessary, to be clear on the steps.

If you have additional questions or concerns regarding the booking process, please visit the Online Proctoring FAQ Page.

Additional resources for ONLINE exam candidates is available on the ProctorU website: https://support.proctoru.com/hc/en-us/categories/115001818507.

Changing Your Online Proctored Appointment

If you are requesting a change to your booking within the deadlines outlined in the Candidate Examination Handbook, you are able to transfer the time and date of your booking yourself, by following the steps below:

1. Login to https://nrcan.ysasecure.com
2. Click on the ‘Exams to Write’ tab. 
3. Select ‘Details’ next to the exam in question.
4. From the New Booking dashboard, select 'ONLINE Proctoring'.
5. Click on ‘Transfer this booking’ button to start a new booking reservation
6. Select the preferred proctor language and time zone to select a new date from the calendar

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Tips to Improve Internet Connection

• Use ethernet cable to connect instead of using Wi-Fi
• Move closer to the wireless source
• Turn off all unnecessary devices connected to the internet during test time
• Ensure internet hardware (router, modem, etc.) is up to date
• Purchase an internet booster - availability depends on internet provider
• Test internet speeds throughout the day to determine when the best time is to test
• Use Test It Out feature, other sources like speedtest.net, or simply google “internet speed test”
• Test from a location other than home (environment requirements still apply)

Switching Exam Methods

Should you decide to switch from one exam method to another (i.e., from an online exam to an onsite exam, or vice-versa), this is not considered re-scheduling, but cancelling and re-booking.

Missed Exam Sitting

If you have missed your exam sitting, no refunds are provided to candidates in these cases. You will be required to log back into your account and repurchase the examination, then book a new date/time to write again.

Exam Integrity Tip Line

As ensuring an honest and fair exam experience for our test takers is crucial to us and our partner organizations for whom we deliver exams, Meazure Learning has implemented a tip line to allow exam candidates to confidentially provide information should they notice unusual behavior at an exam site.

If you suspect cheating, please contact the Exam Integrity Tip Line by phoning 1-888-900-0005 or emailing examintegrity@meazurelearning.com.

All calls and emails will be handled discreetly and confidentially.