Support

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Support

Need Help?

Please contact Yardstick Assessment Strategies for any questions related to your exam journey.

Phone: 1-888-900-0005, Option 1
Text Support: testingsupport@getyardstick.com
Hours of Operation: Monday through Friday from 8:00am to 7:00pm Eastern time zone

Candidate Examination Handbook

Information about refund policies, rescheduling or cancellation processes, and all other exam details can be found in your Candidate Examination Handbook.

Booking your Exam

Onsite

Online

  1. Purchase your exam.
  2. Once your purchase is complete, click on ‘Exams to Write’.
  3. You will then see the word ‘Book’ next to the examination in question. Select that button.
  4. You will be taken to the New Booking dashboard. Click on 'Onsite'.
  5. You will then be directed to select a venue in which you wish to write and you will be provided with options within that region.
  6. Select the location as well as three date/time combinations for your examination request and 'Confirm Booking Request'.
    (NOTE – you will not be able to choose any date sooner than five business days from the day you are entering this request as the testing site needs time to coordinate this request).
  7. You will see a message at the top confirming that the request has been saved.
  8. At this point the request will be reviewed by the testing site for availability. Once the date/time combination has been confirmed, you will receive a final booking confirmation email with the details on the date, time, location and examination particulars. NOTE: If the dates and times you provided are not available by the testing centre, your request will be reset so you can submit new dates and times.

Please note that exam approval process may take up to five business days, but occasionally the response time can take up to 10 days when testing centres are very busy.

  1. Purchase your exam.
  2. Once your purchase is complete, click on ‘Exams to Write’.
  3. You will then see the word ‘Book’ next to the examination in question. Select that button.
  4. You will be taken to the New Booking dashboard. Click on 'Online'.
    • If your exam requires an eligibility check, you will be asked to submit a request to book. Click 'I'm Ready to Book' to submit the request. At this point the request will be reviewed by Meazure Learning; you will receive an email with your next steps.
  5. Choose your preferred proctor language.
  6. You will see a 3-month calendar; available dates are dark grey. Select your desired exam date to see the available times.
    Note: You must schedule your exam at least 72 hours in advance.
  7. Choose a time when you are available.
    (The times listed are provided in the 24-hour (military) clock.)
  8. Complete the booking by clicking 'Submit Booking'
  9. You will receive a confirmation email of your online booking. Review those instructions immediately to ensure that your computer is compatible prior to exam day.
  10. If you have additional questions or concerns regarding the booking process, please visit the Online Proctoring FAQ Page.

Tips to Improve Internet Speeds

  • Use ethernet cable to connect instead of using Wi-Fi
  • Move closer to the wireless source
  • Turn off all unnecessary devices connected to the internet during test time
  • Ensure internet hardware (router, modem, etc.) is up to date
  • Purchase an internet booster - availability depends on internet provider
  • Test internet speeds throughout the day to determine when the best time is to test
  • Use Test It Out feature on ProctorU, other sources like speedtest.net, or simply google “internet speed test”
  • Test from a location other than home
  • Environment requirements still apply

Exam Integrity Tip Line

As ensuring an honest and fair exam experience for our test takers is crucial to us and our partner organizations for whom we deliver exams, Yardstick has implemented a tip line to allow exam candidates to confidentially provide information should they notice unusual behavior at an exam site.

If you suspect cheating, please contact the Exam Integrity Tip Line by phoning 1-888-900-0005 or emailing examintegrity@yas.getyardstick.com.

All calls and emails will be handled discreetly and confidentially.